The Punjab Safe Cities Authority (PSCA) has rolled out a major update to its Public Safety Mobile App, allowing users to access it without an internet connection. The move is expected to make emergency assistance far more reliable for people in areas with poor connectivity and for vulnerable groups who depend on quick access to rescue services.
Breaking the Internet Barrier
Until now, citizens needed mobile data to report emergencies through the app, which limited its effectiveness in rural and remote districts. With technical support from the Pakistan Telecommunication Authority (PTA), the service will remain completely data-free for the next 30 days, ensuring that millions across Punjab can use it without worrying about connectivity or costs.
Smarter Safety Tools
The upgrade brings several new features tailored to different needs. Citizens can now send gesture-based SOS alerts, while patients with epilepsy benefit from built-in fall detection that automatically notifies emergency teams. The app also provides accident and flood alerts, and allows families to keep track of loved ones in critical situations.
For citizens with disabilities, the system has been made more inclusive. Trained agents proficient in sign language are now available to help hearing- and speech-impaired users, removing communication barriers during emergencies.
Direct Link to Rescue Services
The app connects directly to major emergency departments, including fire brigades, ambulances, Motorway Police, Punjab Highway Patrol, and disaster response units. Users can also report crimes through the “Safety Eye” feature, track complaints, verify e-challans, and notify authorities about missing or found children—all from the same platform.
Aiming for Inclusivity
Available in both Urdu and English, the app has been designed with women, children, the elderly, minorities, and persons with disabilities in mind. According to PSCA Managing Director Muhammad Ahsan Younis, the offline upgrade is not just about speedier rescue operations—it’s also about building public trust in digital governance and ensuring no one is left behind in times of crisis.
